Best Practices for Title Company Employee Training

In an environment that is marked by constant change, even the most experienced professionals can get left behind by new regulations, technological advances, and shifting consumer expectations. Title company employees are no exception, and the consequences of using outdated policies and procedures during real estate transactions can be disastrous. At best, closings are delayed. At worst, your firm faces fines, fees, and damage to your reputation.

The only reliable solution for staying ahead of industry changes is high-quality title company employee training. With the right programs in place, staff will have the information they need to ensure compliance with federal and state legal requirements, implement best practices for customer privacy and data security, and protect the electronic transmission of documents, payments, and other sensitive materials.

The trouble is that many companies approach employee training using a traditional classroom method, which has long since been proven ineffective. Adjusting training techniques to the needs of adult learners ensures they retain the knowledge and skills necessary to deliver high-quality results.

The Advantages of Title Company Employee Training

Accuracy and regulatory compliance are just the beginning when it comes to the benefits of title company employee training. Strong development programming is directly associated with high levels of employee engagement, a must for building your employer brand to attract and retain top talent.

In addition to increasing employee engagement through investment in development, title company employee training serves to increase efficiency and reduce stress. A study by PropLogix surveyed more than 400 title professionals to better understand the State of the Title Industry. The responses were illuminating.

Participants overwhelmingly agreed that they were juggling too many tasks at once, an issue that can be resolved through better use of new technology. For example, secure digital storage and document sharing reduce the need for tracking and follow-up, and electronic money transfers offer increased accuracy without the need for paper checks, money orders, or wire transfers that expose routing & bank account information. However, without thorough training tailored to the unique needs of adult learners, even the best technology implementation plans will fail.

Title Company Employee Training Best Practices

Integrating these title company employee training best practices into your learning programs improves employee engagement, ensures quality results, and creates an exceptional client experience. Most companies see bottom-line benefits in the form of a return on every dollar invested in employee development.

The Importance of Onboarding

Starting a new job comes with a long list of stressors, no matter how exciting the opportunity is. New professional relationships, new systems, and new processes are hard to keep straight, especially when there is no formal training.

Make sure your hires get the best possible start with detailed information on organizational structure, productivity tools, and business processes. Include simple checklists and job aids for ongoing reference after the program is complete.

Increase Success with Soft Skill Training

No business can function effectively without team members who are highly skilled in communication, collaboration, and leadership. Unfortunately, these so-called “soft skills” don’t always come naturally, and even those who possess soft skills already would likely agree that there are opportunities to increase effectiveness.

Dedicate a portion of title company employee training to the soft skills that lead to long-term success for your business. You will notice improved customer loyalty and increased engagement among staff members because they have the confidence of knowing they possess transferable skills that can be applied as their role changes.

Flexibility for Adult Learners

Adult learners aren’t interested in classroom lectures. They want access to learning on their schedule, preferably in short, standalone micro-courses. These bite-sized chunks of information are easy to fit in during otherwise busy days, and adults are more successful at retaining and applying new knowledge and skills when they work on a single concept at a time.

As with digital signatures, electronic payments, and other transformative technology, there are a variety of options for delivering training online. Employee education providers have developed digital platforms that allow you to create and assign learning modules. Employees can take modules at their convenience, and you can track their progress.

The tracking feature is useful for any course, but it is especially helpful for compliance-related title company employee training. For example, cybersecurity, privacy, and information security are hot topics. With the right digital learning tools, you will have course completion data at your fingertips in case of an audit.

Make Learning Meaningful

Maximize the impact of title company employee training by keeping these characteristics of successful adult courses in mind:

  • Modules should be self-directed. Employees get the most out of training programs when they can plan and evaluate their own development.
  • Incorporate experience into coursework. Adult learners want to see their professional experience reflected in training modules. This makes modules meaningful, which translates into better retention and a higher likelihood of transferring new skills to work tasks.
  • Keep training focused and relevant to employees’ daily lives. Adult learners are far more interested in participating in training when they can see a connection to their current responsibilities. For example, use real-world situations in modules related to preventing real estate wire fraud.
  • Take a problem-solving approach. Your employees are far more inclined to prioritize learning when coursework is focused on solving problems rather than memorizing and reciting content.

The best way to ensure you are meeting the unique needs of adult learners is to include them in developing training experiences. Partner with your team to identify knowledge and skill gaps so that they are included, and invested, in the resulting training program.

How paymints.io Can Help

Paymints.io is a secure electronic money transfer platform that makes it possible for buyers to transfer funds with just a few clicks. Escrow holders and settlement agents can also use the service to disburse funds quickly and accurately.

Paymints.io is a SaaS platform, and the design is white-label. You can customize the user interface to support your branding in moments. Paymints.io has deep experience in integrating the platform with your existing processes and ensuring your team is trained and prepared for success.

Learn more by visiting us online to schedule a demo today.

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